Rishworth is seeking an experienced Flight Concierge Manager to lead and manage all aspects of VIP operations. This role is responsible for delivering exceptional, end-to-end concierge services, ensuring seamless, discreet, and personalized experiences for high-net-worth clients and distinguished guests.
This is based at Seletar Airport, offering the opportunity to play a key leadership role within a dynamic FBO environment, working closely with operational teams, airport authorities, and key stakeholders.
Job Responsibilities
- Oversee day-to-day planning, coordination, execution, and performance monitoring of aircraft ground handling and trip support operations.
- Personally meet and greet clients to ensure a warm welcome and smooth service experience.
- Ensure effective resolution of service issues to maintain high customer satisfaction levels.
- Ensure prompt service response times and effective resolution of issues within defined turnaround periods.
- Champion customer satisfaction by leading the team to meet and exceed service quality KPIs.
Job Requirements
- 7–8 years of progressive management experience, with a strong track record in business operations and financial performance.
- Demonstrated excellence in customer service and customer-facing operations, with a commitment to service quality.
- Professional, courteous, and confident when interacting with clients, partners, and team members.
Please APPLY NOW if you are interested with your latest up-to-date CV. Do note that only shortlisted candidates will be notified.