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Charter Manager

POSITION TITLE Charter Manager
DEPARTMENT Commercial
SECTION Charters
INCUMBENT TBA
POSITION LOCATION Port Moresby, Papua New Guinea
FUNCTIONALLY REPORTS TO GM Commercial
OPERATIONALLY REPORTS TO CE

OVERALL PURPOSE The Charter Manager is responsible for developing the Charter Market and managing delivery of products/services as required. The position is also responsible for acquiring new charter contracts from the corporate industries especially in the resource sectors.

KEY RELATIONSHIPS

  • External – Maintain external relations and strong communication lines with stakeholders/contractors, e.g. New Mont Ltd, St Barbara Ltd etc,
  • Internal – Comprises of the Commercial team; Customer Service, Training, Sales, Marketing and Revenue Management teams; Operations, IT and Finance teams to ensure communication of customer needs and follow up actions are taken up promptly.

DUTIES & RESPONSIBILTIES
  • Maintain and oversee existing contracts, ensuring all obligations are met.
  • Ensure compliance with aviation regulations, service level agreements (SLAs), and safety standards.
  • Conduct contract reviews and risk assessments, identifying safety and operational risks.
  • Manage and participate in contractor audits to ensure compliance with safety and performance standards.
  • Provide detailed contract performance reports to the CEO and senior management.
  • Assess contract profitability, risks, and operational efficiency for continuous improvement.
  • Ensure contract renewals, amendments, and modifications are aligned with company objectives.
  • Conduct research on PNG’s charter aviation market, identifying trends and opportunities.
  • Provide insights to senior leadership on potential new markets, competitors, and pricing strategies.
  • Analyze market conditions to develop new charter offerings and business strategies.
  • Optimize opportunities for regular and hoc charter services
  • Most importantly targets are met.
  • Identify and pursue new contracts and partnership opportunities to grow the charter business.
  • Develop customized charter solutions for corporate and government clients.
  • Negotiate and secure new business agreements with organizations needing charter services.
  • Oversee the service delivery process for all charter clients, ensuring operations meet contractual obligations.
  • Ensure smooth execution of charter flight schedules, ground handling, and logistics.
  • Address and resolve service-related issues to maintain client satisfaction and contract integrity.
  • Work with flight operations, ground services, and maintenance teams to ensure service reliability.
  • Ensure compliance with aviation safety, operational efficiency, and performance metrics.
  • Monitor aircraft availability and scheduling to meet contractual obligations.
  • Develop and maintain regular charter performance reports, tracking key operational indicators.
  • Implement measures to improve on-time performance, reduce cancellations, and enhance efficiency.
  • Provide feedback to operations and management teams on service improvements and optimizations.

TECHNICAL ATTRIBUTES
  • Ability in building effective relations within all levels of the Airline and all state holders
  • Strong background in developing and managing business contracts
  • Experience in planning and conceptualizing market/contract acquisition strategies.
  • Ability to develop, implement and review policies and procedures.
  • Have strong negotiation and influencing skills
  • Ability in developing budgets, maximizing profits and minimizing costs where applicable,
  • Ability in projecting strong and positive image of the Company.
  • Ability to address problems and opportunities within the scope of work.
  • Ability to build strong and sustainable alliances and rapport with external organizations/corporations
  • Participate in maintaining company’s occupational Health, safety & environmental policies and procedure

PERSONAL ATTRIBUTES
  • Has exceptional leadership skills
  • Ability to sense and maintain high level of customer service and industry best practice standards
  • Ability to maintain deadlines and can work under pressure
  • Has high level of commination skills (both written and verbal)
  • Strong commitment to Company values COMPLIANCE (Where Applicable)
  • Manuals, systems and Safety Requirements
  • CASA PNG Rules
  • Legislative Requirements where applicable
  • Contract obligations and requirements ACCOUNTABILITIES /KPIS
  • Responsible for all manual and soft copies of contracts
  • Responsible for all materials/resources assigned under the position
  • Maintain records of contracts’ expiry dates
  • Initiate timely renewals of contracts once agreed and signed
  • Maintain schedule of meetings with stakeholders
  • Submit various reports as required
  • Maintain budget levels QUALIFICATION/EXPERIENCE
  • Tertiary qualities preferably in Business related discipline
  • Experience in the Aviation industry treated favorably
  • PNG /emerging market economies experience is an advantage
  • Experience in managing contracts
  • 5 – 10 years of industry experience